How to build an AI WhatsApp chatbot & automate everything
author
Shivam Aggarwal
PUBLISHED ON 01 FEBRUARY 2025 • 8 MIN READ
Still relying just on your customer support team to manually resolve customer queries?
You’re missing out on a lot!!
Imagine having a smart assistant that replies to users in their preferred language, can revert to text messages with voice notes as well as videos, guides users through purchases, and even collects payments—all while you focus on growing your business.
That’s exactly what an AI WhatsApp chatbot can do for you!
Research suggests that “80% of companies are either using or planning to adopt AI-powered chatbots for customer service by 2025.”
In this blog, we’ll break down:
- What an AI WhatsApp chatbot really is?
- What kind of AI Chatbots can you deploy?
- Capabilities & Use cases of an AI WhatsApp Chatbot and
- Requirements to build an AI WhatsApp Chatbot
So, let’s begin!
What is an AI WhatsApp chatbot?
An AI WhatsApp chatbot is your business’ smart virtual assistant that replies to customers on WhatsApp smartly using artificial intelligence (AI) and machine learning (ML). Instead of relying on scripted responses like a basic chatbot, AI chatbots learn, adapt, and get smarter over time.
Here’s an example of an AI WhatsApp chatbot we built for the UN World Heritage.
Unesco’s AI WhatsApp Chatbot
AI WhatsApp Chatbot powered by
The above chatbot replies to user queries instantly with relevant content & audio responses.
Everything done to make the experience seamless and fun for the user.
Ways to build an AI WhatsApp Chatbot
There are two straightforward ways to get started.
You can either:
- Build an AI WhatsApp chatbot on your own & integrate it with AiSensy. Read on to learn how to build an AI WhatsApp chatbot yourself for your business.
or
- AiSensy can custom-build an AI WhatsApp chatbot for your business. If you want this, fill out this form and our team will get back to you.
And this is just the beginning. Read on to see what types of use cases an AI WhatsApp chatbot can achieve!
What kind of AI chatbots can you deploy?
Text to Text
Provides AI-generated text responses to written queries
Text to Voice
Converts text input into voice-based responses
Voice to Text
Responds with text to voice-based messages
Voice to Voice
Engages in conversations using voice responses
Image Response
Shares relevant images based on user queries
Video Response
Responds with video content for enhanced experience
Here’s an industry-wise classification of AI WhatsApp chatbot use cases.
AI WhatsApp Chatbot for Ecommerce
Here’s a list of unique use cases that an AI chatbot can accomplish for your e-commerce business.
- Personalised Product Recommendations: Recommends products to customers based on their preferences and past orders. It will ask relevant questions to understand their need and share products from your store that they’re looking for! E.g. “Hey, I need a vegan leather bag under ₹6000.” The chatbot recommends 3 options and a discount code.
- Voice/image-based searches: Customers can also send images of the product they want, and the chatbot will suggest products from your catalog that match the best with their requirements. E.g. customer sends a photo of t-shirts they like! The chatbot finds similar styles in your catalog and sends them to your customer right within WhatsApp.
- End-to-end Ecommerce Journey: From lead generation to showcasing products & selling products, the AI WhatsApp chatbot can do it all!
- Share discounts & current offers: Offers discounts & upsells products based on a customer’s past purchases, enhancing and automating your sales 24×7. With WhatsApp payments, you can even collect payments directly within WhatsApp.
- AI-Powered Customer Support: Instantly answers FAQs about products, returns, and policies in the customer’s preferred language, providing a complete personalised experience.
- Voice & Image-Based Search: Easily interprets voice & images and shares relevant responses based on the user’s query.
- Post-Purchase Support: Provides usage guides, product care tips, and troubleshooting assistance.
Automate your Banking processes with a Smart AI WhatsApp Chatbot.
AI WhatsApp Chatbot for Banks
- Balance Inquiry & Mini Statements: Instantly fetches account balances & transaction history with top-tier security, eliminating the need to log into banking apps.
- AI-Based Financial Advisory: Provides personalised investment, savings, and loan recommendations based on a customer’s financial history and goals, helping banks strengthen customer relationships.
- Automated Loan & Credit Card Applications: Assesses eligibility, guides users through the application process, and even provides real-time updates on approval status—all within WhatsApp.
- Customer KYC & Document Collection: Automates document submission and verification, making the KYC process faster, easier, and hassle-free.
- Instant EMI & Interest Rate Calculations: Helps users calculate EMI options, loan tenures, and interest rates based on real-time financial data, improving loan conversion rates.
- AI-Driven Complaint Resolution: Handles service requests, disputes, and complaints smartly while escalating complex issues to human agents when needed.
- WhatsApp-Based Banking Updates: Sends instant notifications about debits, credits, account limits, and other banking activities, ensuring customers stay informed at all times.
- Fixed Deposit & Mutual Fund Assistance: Provides comparisons, helps customers understand potential returns, and guides them in making the right investment decisions—all with simple, interactive conversations.
Automate your Banking processes with a Smart AI WhatsApp Chatbot
AI WhatsApp Chatbot for Loan & Insurance Companies
- Check Loan Eligibility & Get Pre-Approval Instantly: No more long waits! The AI WhatsApp chatbot assesses a user’s creditworthiness through a quick Q&A and lets them know if they qualify for a loan—right on WhatsApp.
- Find the Best Loan & Insurance Plans: Based on a customer’s needs, the chatbot compares loan products, insurance policies, and premium rates to suggest the best options.
- Seamless Document Collection & E-KYC: Customers can upload documents, complete KYC verification, and track approvals—all within WhatsApp.
- Fast-Track Claim Processing: The chatbot even assists in filing insurance claims, collecting necessary details, and providing real-time status updates, making the process smoother than ever.
- Instant EMI & Loan Repayment Calculations: Helps customers calculate EMIs in real-time, showing different repayment options and interest rates in a simple chat.
- Fraud Alerts & Security Checks: Detects unusual activity on accounts and alerts customers instantly, helping them take quick action to secure their funds.
- Qualify & Convert More Leads: Engages potential customers with personalised conversations, gathers key details, and connects high-quality leads with sales teams.
- Issue Policies Instantly on WhatsApp: No need for paperwork! The chatbot can generate and send digital policy documents once the application is approved.
Automate your Banking & Financial institution processes with a Smart AI WhatsApp Chatbot
AI WhatsApp Chatbot for Recruitment & HR
- Appointment Booking & Reminders: Patients can schedule doctor visits instantly on WhatsApp, and the chatbot will send reminders so they never miss an appointment.
- Prescription & Medical Reports Delivery: No need to visit the clinic again! The chatbot securely shares prescriptions, test reports, and lab results directly on WhatsApp.
- Smart Symptom Checker: Before rushing to a doctor, patients can describe their symptoms, and the AI will suggest whether they need a consultation or basic home remedies.
- Telemedicine & Virtual Consultations: Connect with doctors for video consultations right on WhatsApp, making healthcare accessible anytime, anywhere.
- Insurance Claim Processing made easy: The chatbot guides patients through medical insurance claims, helps them submit documents, and provides status updates.
- Personalised Post-Treatment Care & Follow-Ups: Sends reminders for medications, therapy sessions, and follow-up checkups to ensure smooth recovery.
- Your Health & Wellness Guide: Offers personalized diet tips, fitness routines, and even mental health resources—all tailored to individual health conditions.
- Hospital & Doctor Recommendations: Based on symptoms, the chatbot recommends the best hospitals and specialists, making healthcare more accessible.
- Emergency Assistance & First-Aid Tips: Provides immediate first-aid steps for burns, choking, heart attacks, and other medical emergencies before help arrives.
- WhatsApp-Based Medicine Ordering: Patients can place medicine orders, track deliveries, and even set reminders for refills—all through a simple chat.
These use cases represent real-world examples of AI in healthcare. Automate your Healthcare organisation processes with a Smart AI WhatsApp Chatbot
AI WhatsApp Chatbot for Travel
- Instant Flight & Hotel Bookings: Travellers can search, compare, and book flights or hotels instantly via WhatsApp, without switching between multiple apps.
- Real-Time Travel Updates & Alerts: Sends flight delays, gate changes, hotel check-in reminders, and weather updates to keep travelers informed on the go.
- Personalized Travel Recommendations: It suggests the best destinations, hotels, and experiences based on user preferences and past bookings.
- Seamless Check-In & Digital Boarding Passes: Allows guests to check into hotels remotely and receive boarding passes directly on WhatsApp, reducing wait times.
- AI-Powered Itinerary Planner: Builds custom travel itineraries based on a traveler’s schedule, interests, and budget, ensuring a hassle-free trip.
- Visa & Travel Documentation Assistance: Helps users with visa requirements, document submissions, and application tracking, simplifying international travel.
- WhatsApp-Based Room Service & Concierge: Guests can order food, request housekeeping, or book spa appointments—all through a quick chat.
- 24/7 AI-Powered Customer Support: Answers FAQs about cancellations, refunds, baggage policies, and local attractions, ensuring a smooth travel experience.
- Multi-Language Support for Global Travellers: The chatbot can communicate in multiple languages, helping businesses cater to international guests effortlessly.
- Automated Car Rentals & Local Transport Booking: Helps travelers book taxis, airport transfers, or rental cars on WhatsApp, making city navigation a breeze.
- AI Travel Budget Assistant: Calculates estimated costs for flights, stays, and activities, helping travelers plan within their budget.
- Loyalty Program & Exclusive Discounts: Notifies frequent travelers about special offers, rewards, and membership perks to encourage repeat bookings.
- Post-Trip Feedback & Reviews: Automatically collects guest reviews and feedback, helping businesses improve services while boosting their online reputation.
When it comes to the use cases that the AI WhatsApp Chatbot can achieve, “Your imagination is the limit.”
All you need to do is think of a unique use case and simply reach out to AiSensy team and we’ll help make your vision into a reality!
Now, before we get to how you can build an AI WhatsApp chatbot, let’s discuss what types of AI Chatbots you can deploy in AiSensy.
Automate your travel business processes with a Smart AI WhatsApp Chatbot
Requirements to build an AI WhatsApp Chatbot
Things you need from your end:
- Tech Team: The first must-have is a skilled tech team that will implement the AI Chatbot solution and ensure it works seamlessly!
- AI model APIs: Second, you need the APIs of the AI model that you will use to train the chatbot. You can use any AI model, such as Meta’s Llama, Open AI, Claude or Deepseek R1
Above were the requirements that you need to bring from your end.
Requirements you’ll need from AiSensy
- Webhook – You need the webhook message.sender.user from AiSensy. This webhook will allow you to receive all the incoming messages from your customers directly to the AI WhatsApp Chatbot. To know more about this, checkout this page
- Project APIs – Next, you’ll need the Send message API or Project APIs that will ensure all the AI-generated responses are sent in response to your customer queries on WhatsApp. To know more about this, checkout this page.
- AiSensy Enterprise Plan: Last up, you’ll need to onboard the AiSensy Enterprise plan to implement the AI WhatsApp chatbot. Checkout this plan here
How to get started?
Once you have all the above requirements ready, simply tap the below button and fill out a short form. Our team will understand your requirement and connect with you with a solution!
Conclusion
There you have it folks!
That’s all you need to build your own AI WhatsApp chatbot.
Once you take this live, your customers and your business will thank you for it!!
Hope this guide helped you understand everything you needed to know about an AI WhatsApp chatbot.
Thanks for reading.
Related Reads:
